Not to get on a rant here!
I have been using the company J2 EFax for almost 3 years now. Today I called them to find out why they had not completed my phone number port to Vitelity. Vitelity is a company that I by many services from and they have just started fax service. They are also much cheaper at $2.99 compared to eFax's rate of $12.99 a month.
Click post time and date The first thing that bugged me, is that my phone call was answered by someone in India. This company used to be a small US company based in California. When I called and tried to explain the issue, the gentleman kept repeating a script and would not let me get a word in edgewise. When I explained to him that I had not received the new terms of service after the beginning of number portability, he kept repeating "it is an our terms of service, that phone numbers cannot be ported". When I asked to speak to a supervisor, he put me on hold, and then after a minute hung up the call.
So what this data in hand, I now have this decision, do I wish to fight the issue to keep my number or just give up and get a new fax number.
What do you think I should do?
Labels: EFax, fax, Internet, Vitelity